Public Training

Public Training

 

 

Title : Service Level Agreements – Planning, Writing & Managing Quality SLAs
Code : CM28
Date : 5 – 6 January 2020
Venue : Dubai
Overview : Companies are increasingly dependent on long-term partnership arrangements with external suppliers of services, in order to achieve their strategic goals. The Service Level Agreement, or ‘SLA’ as it is often known, is the mechanism that sets out how such a partnership will function. Created as a legal contract between supplier and customer, or as a …
Enquire Now

 

Title : International Incident Command Systems
Code : SS65
Date : 3 – 4 February 2020
Venue : London
Overview : Incident Command Systems (ICS) are pre-agreed protocols of how personnel, policies, procedures, facilities, resources and equipment, from a number of agencies, all work together in an organized cooperative and coordinated structure when responding to major cross-boundary/border or multi-agency major emergencies …
Enquire Now

 

Title : Contract Drafting for Procurement, Tendering & Commissioning
Code : CM24
Date : 16 – 17 March 2020
Venue : Dubai
Overview : The critical importance of effective and appropriate contract drafting catered to the specific needs of the particular business and situation cannot be emphasized enough. Robust contracts identify and minimize risk for the organisation and ensure that projects and procurement are carried out efficiently and without costly disputes …
Enquire Now

 

Title : Marine Security Management & Control as per ISPS Code
Code : SS67
Date : 22 – 23 March 2020
Venue : Dubai
Overview : The International Ship and Port Facility Security Code (ISPS Code) is a comprehensive set of measures to enhance the security of ships and port facilities, developed in response to the perceived threats to ships and port facilities in the wake of the 9/11 attacks in the United States. The ISPS Code is implemented through chapter XI-2 Special measures to enhance …
Enquire Now

 

Title : Boosting Sales Revenue thru SALES FORCE COMPENSATION STRATEGY
Code : SM21
Date : 5 – 6 April 2020
Venue : Dubai
Overview : Survey data suggest that companies are relentless as ever in designing compensation plans that enable them to motivate their sales forces to “do what it takes” and reach increasingly tougher goals. The challenge is to come up with a winning sales compensation formula that strikes the right balance between motivating sales forces and maximising company profitability towards achieving company’s goals and objectives. The world surrounding your business is dramatically different than it was when you initially created your sales approach….
Enquire Now

 

Title : Best Practices in Multishift Operations
Code
: ML31
Date : 12 – 13 April 2020
Venue : Dubai
Overview : Process industries are highly competitive. There are significant pressures to reduced costs whilst continuously improving the quality of service to customers. In order to compete successfully, 24-hour operations must achieve the highest possible standards at all times. For a facility to operate safely and efficiently 24/7, it is necessary to…
Enquire Now

 

Title : Strategic Crisis Management – Planning for Unexpected Challenges
Code : ML33
Date : 7 – 8 June 2020
Venue : Dubai
Overview : “Are you 100% confident that you and your organisation are prepared, if not, where do you start?” Simply put, the best way of dealing with a crisis is to avoid one in the first place. But if crises are inevitable due to a growing number of factors (including terrorism) then you and your organisation needs to identify all vulnerabilities and map out possible crisis scenarios …
Enquire Now

 

Title : Negotiating & Dispute Resolutions – Learn to Recognise Different Negotiation Styles & Counter Tactics
Code : ML34
Date : 15 – 16 June 2020
Venue : Kuala Lumpur
Overview : The level of competition in current business environments requires a focus on practices that assist in management of personal and work group tasks, priorities and projects. All types of organizations need to find more productive means to offer their products and/or services, so goals are established and tasks assigned to better meet customer and stakeholder needs. A focus on the use of productive practices allows for effective …
Enquire Now

 

Title : International Trade Law Practice Under WTO
Code : PSC15
Date : 22 – 23 June 2020
Venue : Singapore
Overview : International business is increasing conducted under the influence of a growing body of international Law. These set the framework for international trade, and competition in trade, with the aim of removing unnecessary barriers. The World Trade Organisation (WTO) has been at the forefront of establishing global trading practices, but …
Enquire Now

 

Title : Fast Closing Month-end & Year-end Accounts – Understanding the Concepts, Design & Implementation
Code : BC06
Date : 29 – 30 June 2020
Venue : Istanbul
Overview : This program provides an in-depth overview of the “Fast Close” process, which is the ability of a modern, global organization to rapidly close the accounting books, collect, consolidate and, then, publish its financial statements. This process is widely viewed not only as an indicator of management’s abilities to execute its strategic plan in light of …
Enquire Now

 

Title : Purchasing Techniques, Negotiating & Cost Reduction
Code : PSC10
Date : 6 – 7 July 2020
Venue : London
Overview : In the world today it is not unusual for more than 50% of an organization’s revenue to be spent on goods and services – everything from raw materials to overnight mail. So, when the goal is to increase earnings by lowering costs, World-class organizations look closely at their purchasing strategies. Success in purchasing is dependent not only …
Enquire Now

 

Title : Facilities Management Specialist
Code : FM55
Date : 13 – 14 July 2020
Venue : Singapore
Overview : Facilities like buildings, utility plants, power & water distribution networks, production plants, parking lots and landscaping become more and more flexible, complex and expensive. That is why Facilities Management is big business nowadays. It is one of the largest budget expenses and therefore one of the major sources of cost savings. However not at all costs, because facilities are …
Enquire Now

 

Title : The Complete Course on Budgeting – Planning, Forecasting, What-if Analysis & Reporting
Code : BC07
Date : 16 – 17 August 2020
Venue : Dubai
Overview : Learn how to budget for sales, costs, capital expenditure, and financing for the optimal use of economic resources. Budgeting is an integral part of the strategic management and planning processes in all organisations. Almost all individuals become involved in budgeting at one time or another during their career. Budgets are prepared for the purposes of …
Enquire Now

 

Title : The Foundations of Leadership – Achieving Extraordinary Results
Code : ML23
Date : 6 –7 September 2020
Venue : Bahrain
Overview : This course is designed to help delegates put effective, collaborative methods of leadership to work in their organizations and leverage the leadership potential of all members of their teams. Participants focus on developing their own leadership skills and personal influence, as well as …
Enquire Now

 

Title : Internal Audit TransformationFrom mere Auditors to Value Creators & Governance Partners
Code : ML32
Date : 13 – 14 September 2020
Venue : Dubai
Overview : In this dynamic workshop, you will see how some of the world’s best audit departments are meeting the many related challenges facing internal audit today. You will not just hear about what these great audit departments are doing. You will take away their actual evaluation tools and related practices, gathered through 20 years of internal audit best practices researches. You will learn how they use these tools and apply these practices – their strengths, challenges, and keys to success. You will see how to adapt the best practices you take away to your own organization …
Enquire Now

 

Title : Operational Excellence in the Process Industry – The Key to a Lean & Low-Risk Failure
Code : FM52
Date : 20 –21 September 2020
Venue : Dubai
Overview : The process industry is capital-intensive and is characterised by strong and relentless international competition. Certain operations and processes are also high risk. This means that process companies need to be on the topof their game if they wish to survive and grow in these difficult conditions. Building OperationalExcellence into the Process Industry has been designed to …
Enquire Now

 

Title : Commercial Skills for Finance Professionals
Code : BC02
Date : 27 –28 September 2020
Venue : Dubai
Overview : This workshop focuses on the evolving role of the finance department. From tactical to strategic; from narrowly- to broadly-focused; from caretakers of the company’s finances to business partners who are totally integrated in the strategic direction of the business. How does this actually happen? This is a comprehensive, cross-disciplinary program designed to …
Enquire Now

 

Title : Key Performance Indicators & Optimisation
Code : ML37
Date : 5 – 6 October 2020
Venue : Istanbul
Overview : Many organisation have implemented Performance Measurement Systems but have not benefited from the expected improvement that performance measurement can bring. This course provides the opportunity to re-visit and overhaul the measurement systems in your department or organisation. The course provides a link between Mission and Action by …
Enquire Now

 

Title : Inspirational Leadership – Strategy, Culture & Change
Code : ML25
Date : 12 – 13 October 2020
Venue : Singapore
Overview : Do you want your people to deliver extraordinary performance? Do you want your people to achieve great things and fulfill their potential? Do you want an organisational culture that engages your people? If your answer is yes then you must put into place the building blocks that create an inspirational organisation that motivates and empowers your people. Inspirational leaders are visionaries who seek …
Enquire Now

 

Title : Managing Multiple Tasks, Priorities & Deadlines – Achieving Results through Task Leadership
Code : PM40
Date : 18 – 19 October 2020
Venue : Dubai
Overview : The level of competition in current business environments requires a focus on practices that assist in management of personal and work group tasks, priorities and projects. All types of organizations need to find more productive means to offer their products and/or services, so goals are established and tasks assigned to better meet customer and stakeholder needs …
Enquire Now

 

Title : Customer Service Management
Code : ML30
Date : 9 – 10 November 2020
Venue : Kuala Lumpur
Overview : Achieving customer service excellence is not accomplished by accident, nor is it attained without effort and teamwork. It requires well–trained customer service professionals who have a passion for providing quality service. Providing customer service excellence gives an organisation a competitive advantage in the marketplace and is the key factor that keeps customers coming back. Delegates will learn…
Enquire Now

 

Title : Boosting Project Bottomlines thru Effective ‘PROJECT AUDIT’
Code : PM49
Date : 22 –23 November 2020
Venue : Dubai
Overview : Corporations throughout the world are losing billions in wasted project spending owing to their mis-management, poor quality processes, lack of knowledge in how to manage projects, etc. These projects are often not included in the normal auditing practices. Understanding the process of auditing projects, in addition to their other best practices; give auditors the ability to positively impact the organization’s profits, shareholders and customers by ensuring these organisations make well-informed decisions about their key projects …
Enquire Now

 

Title : Managing Global Supply Chains – The Journey to Supply Chain Excellence
Code : PSC19
Date : 7 – 8 December 2020
Venue : London
Overview : We are entering an era of ‘supply chain competition’ where the supply chain – not the individual company – becomes the course of differential advantage. In this age of outsourcing, supply chains have become much more fragmented and complex. Hence the focus has to be on managing beyond the boundaries of the business. To compete in today’s competitive market, organisations should …
Enquire Now